Student Support FAQ

This page is designed to assist students to address difficulties with Blackboard, BannerWeb, and student email. Look below for an answer to the issue you are experiencing.

PLEASE BE AWARE
O365, Blackboard and BannerWeb share the same password. If you reset your O365 password, you will need to wait one hour before attempting to log in to Blackboard or BannerWeb.


Q. What is Okta? 
A.
 Okta is a single sign-on, multi-factor authentication platform that allows access to Blackboard, BannerWeb, Office 365, and your student email. To sign into Okta you will need to enter your full student email address and your current password.

Q. Blackboard does not show my classes. 
A.
Your classes will be viewable in Blackboard the day classes begin.

Q. When I log in to BannerWeb I get logged out inmediately.
A. Your BannerWeb account is disabled. Open an Online Learning Support ticket and we will re-enable it for you.

Q. My Campus Logic account is locked.
A. Contact Financial Aid.

Q. I cannot access Galileo.
A. The password to access Galileo is possible.

Q. I need to clear my cache in Chrome.
A. The best way to clear your Chrome cache is using the Advance option as follows:

  1. Open Chrome on your computer
  2. Make sure your Chrome is up to date
  3. At the top right, click More
  4. Click More Tools > Clear browsing data
  5. Click the Advanced tab
  6. At the top, choose All Time
  7. Make sure the following boxes are selected:
    1. Download history
    2. Cookies and other site data
    3. Cached images and files
    4. Passwords and other sign-in data
    5. Autofill form data
  8. Click Clear data
  9. Close Chrome
  10. Restart Chrome

Q. I need to clear my cache in Firefox.
A. Here is how to clear Firefox cache:

  1. Open Firefox on your computer
  2. Make sure your Chrome is up to date
  3. Click the Library button  
  4. Click History and click Clear Recent History….
  5. Next to Time range to clear, choose Everything from the drop-down menu
  6. Select Cache in the items list and make sure other items you want to keep are not selected
  7. Click the Clear Now button
  8. Close Firefox
  9. Restart Firefox